THE PROCESS

Overview session

A preliminary meeting or conference call, to be conveniently scheduled, provides us with an understanding of your environment, special requirements and priorities. You’ll need to supply us with technical, Accounts Payable and principal contact information. In addition, we will need a listing of physical locations, all telecommunications billing account numbers (BTNs), appropriate vendor contacts, topology, contracts, copies of recent invoices and other relevant billing information as may be required.

Securing billing media

Based on the account information you supply us, we order billing media from your vendors. This is a manual process, on the part of the vendor and is the most time-consuming step.

Rate & Tariff study

When billing information arrives, we ensure its accuracy. We re-calculate rates, tariffs, discounts, taxes and verify compliance on tariffs, rates and contracts for all telecommunications charges.

Physical Inspection

A physical inspection of all billed services and equipment may be necessary at sites with extensive facilities. This work is performed during hours that are convenient for the smooth service function of your enterprise.

Claim Processing
Once we reconcile the results of the rate and tariff study and the physical inspection we generate a claim report. This report is forwarded to the appropriate vendor for a refund/credit.

Negotiation process

We interface on your behalf with the appropriate vendor to secure the maximum possible refund/credit. We coordinate all activities necessary to insure billing accuracy, correct future billing and obtain refunds or credits.

Adjustment process

For past over-billings, we request a refund check payable to your enterprise. Whenever a vendor applies credit to your monthly bill, we supply you with a copy of the “other charges and credits” portion of your bill indicating the credits that resulted from our efforts.

Bill reconciliation follow-up

Occasionally, a vendor will issue a refund or credit, but will fail to remove the discrepancy from the billing records. We verify that incorrect charges have been removed from your bills by reviewing your records subsequent to any claim adjustments resulting from our efforts.

Consultative Services

You can rely upon us to provide you with creative yet cost-effective solutions for any changes involving your telecommunications services. We work with you to keep you as close to the cutting edge of technology as your requirements dictate while managing the cost / performance element of the business process. Whether your company is in need of a data network or just wants to change long distance providers, we can help you make the decision as to the best overall solution. We maintain our objective position no matter what the project, allowing you to base your decision on cost / performance, not on the advice of a commissioned salesperson from a telecom provider. We deal with the sales people for you so that you can make the needed changes without the pressure and hassle. The goal is to allow your company to achieve maximum results and benefits while keeping costs at a minimum.

Telecommunications

Recapture Technologies Corporation (RTC) offers a comprehensive telecommunications cost optimization solution which is designed to lower monthly recurring costs as well as to recover funds lost due to billing errors. We "snapshot" your existing telecommunications landscape, seeking to optimize cost/performance ratio of the current design, while taking both a retrospective view of possible recapture as well as a forward view toward recurring cost reduction. This client service solution can be fee-contingent. Simply stated, this means that if there is no recovery or savings, there is no fee.

Most enterprises are unaware that this type of service is available, that they are likely overpaying for their voice and data services, and that there are ways to reduce their telecommunications costs without switching providers.

Statistics show that carriers have decreased their customer service centers by 65% over the past three years. In some cases, personnel have been replaced by Internet customer care centers. It has been estimated that as many as three out of every four bills contained billing errors of some kind - with 95% of them in favor of the carriers.

Examples of overbilling include duplicate billings, exemptions, land lines, equipment, services & features charged but not in use, contract conformance, as well as inaccurate rate or tariff applications. Inaccurate or invalid taxation is also an area which has been subject to significant error.

We do not take up your valuable time. Our investigation is done utilizing telephone company records. A letter of authorization (LOA) gives us access to your records within the telephone company. All information we receive is held in the strictest of confidence. Your involvement is minimal. Our audit may result in two positive outcomes for your enterprise: one is the receipt of refund checks and/or credits for discrepancies and billing errors; the other is a permanent reduction in your basic monthly service charges.

Upon your authorization, RTC's audit team will proceed with the analysis of your telecommunications system, examining each of your voice and/or data communications providers (local exchange carrier, long distance carrier if billed separately, wire or wireless, voice or data). seeking both bill reduction and over-billing recapture, retroactively, pursuant to the statute of limitations.